Refund Policy
Last updated: 30 October 2026
This policy explains cancellations and refunds for Galatea, operated by CORTEXIQ PTE. LTD. (UEN 202627517D).
1. Failed jobs
If a generation job fails, its credits are returned to your balance automatically. No request is needed.
2. Cancelling a plan
You can cancel a paid plan at any time. Your plan and credits stay available until the end of the paid period, and you will not be charged again. Cancelling does not refund the current period.
3. 7-day refund
If you are new to paid plans, you can ask for a full refund within 7 days of your first subscription payment, as long as you have used no more than 20 credits since paying.
4. Top-up credit packs
Unused credit packs can be refunded within 7 days of purchase. Packs that have been partly used cannot be refunded.
5. Other cases
We will refund you if you were charged twice or by mistake, or if a service fault stopped you from using what you paid for and we could not fix it. Refunds are not given for results you dislike; you can regenerate or adjust them instead. Accounts closed for breaking our Terms of Service are not refunded.
6. How to ask
Email support@cc888.ai from your account email with your order number and the reason. We reply within 5 business days. Approved refunds go back to the original payment method, and your bank may take 5-10 business days to show them. The credits from a refunded purchase are removed from your balance.